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The Wrong Way to Handle Employee Complaints By VICKY BROWN Why Complaints Are Not the Enemy For many small business owners, employee complaints feel like personal attacks. That discomfort often…

Internal Investigations: When to DIY, When to Call in Help By VICKY BROWN When a Complaint Isn’t Just a Complaint If you're a small business owner, there’s a good chance…

What to Do When an Employee Threatens to Get a Lawyer By VICKY BROWN Running a small business isn’t just about your product, your vision, or your bottom line. It’s…

What’s a “Hostile Work Environment,” Really? By VICKY BROWN If you’re leading a small business or a growing team, you’ve likely heard the phrase “hostile work environment.” It’s dropped in…

Employee Complaints You Can’t Ignore – Even if They Sound Silly By VICKY BROWN If you’ve ever found yourself thinking, “That sounds like a personal issue - they’ll work it…

What Can Actually Get You Sued (And What Probably Won’t) By VICKY BROWN Small business owners hear a lot about legal danger. Handbooks, policies, personality, “culture fit” - it can…

TAKE THE QUIZ You Don’t Need to Be Nice - You Need to Be Clear By VICKY BROWN Entrepreneurs and small business owners often wear a lot of hats -…

TAKE THE QUIZ Build an AI Strategy That Fits Your Small Business By VICKY BROWN Everywhere you look, someone’s talking about artificial intelligence. Google, Microsoft, OpenAI, and Amazon are all…

TAKE THE QUIZ Employee as Influencer- Watch This First By VICKY BROWN There’s a special kind of magic when a team member talks about your brand from the inside. It’s…

TAKE THE QUIZ CA’s AI Roundup By VICKY BROWN You’re running lean, you’re moving fast, and let’s be honest - you’re doing a hundred things at once. So when a…